Senior Technical Analyst · Apple · Dallas, TX
Technology analyst with 6+ years at Apple · structured diagnostics, MDM consultation & full-stack development. Bilingual EN/ES.
I've spent the last six-plus years at Apple as a Genius — diagnosing hardware failures, navigating OS-level recoveries, and translating complex technical problems into plain-language solutions that actually stick for customers.
My toolkit spans the full Apple ecosystem and beyond: mobile device management, system-level diagnostics, cross-platform troubleshooting, and full-stack web development. Bilingual in English and Spanish, I bring the same clarity of communication whether I'm helping a first-time iPhone user or a power user deep in terminal flags.
Outside the Genius Bar, I hold a Full Stack Web Development certification from SMU, giving me a foundation in React, Node.js, and modern database systems — so I can read the code behind the tools I support every day.
Dallas, TX · Jan 2025 – Present
Lead structured technology evaluations across hardware, software, and OS platforms — identifying root causes, assessing solution alternatives, and recommending optimal resolutions to reduce downtime and improve outcomes.
Dallas, TX · Aug 2019 – Dec 2024
Conducted systematic software and hardware diagnostics across multi-platform environments (macOS, iOS, Windows, Android), applying structured methodologies to isolate root causes and implement effective solutions.
Irving, TX · Jul 2015 – Aug 2015
Analyzed network infrastructure data at local Central Offices to identify operational flaws and recommend improvements, contributing to reliability and efficiency.
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Southern Methodist University
Dallas, TX · January 2022
Whether you have a question, opportunity, or just want to say hello — my inbox is always open.
